RETURN POLICY

Purchases made at bfcampers.com can be returned for any reason within 30 days of purchase. All returned items must be in new, resalable condition and include original packaging and all hardware and accessories. The return shipping cost is the responsibility of the customer and a 20% restocking fee will apply. (If the product has been mounted or used it is not in new, resalable condition and will incur a 30% restocking fee) Items that were customized to ANY degree are not eligible for return.


After 30 days, non-warranty related returns are at the sole discretion of BF_Campers . A restocking fee of 30% will apply as long as the items have not been mounted or used. Return shipping costs are the responsibility of the customer. If the returned products are not in new, resalable condition – a repackaging, restocking, and/or damaged goods fee of up to 40% of the product value may be deducted from the refund.


We strongly urge you to repackage the products with care. 


Please note: if you return an item and did not originally pay shipping costs, the original shipping cost incurred by BF_Campers will be deducted from your refund.


If you’d like to make a return or exchange, PLEASE EMAIL US FIRST for a RMA# (Return Merchandise Authorization number).


Returns are processed in 2-4 days after the package arrives at our facility. A refund will be processed, and you will receive a confirmation by email.


If you’d like to exchange your items for something else, please return them to us for a refund and place a new order for the product you want at the same time.


Please print your RMA clearly on the shipping label. Thank you!

 

LIMITED TWO YEARS WARRANTY

BF CAMPERS will warranty all BF CAMPERS manufactured parts for a TWO YEARS of use. This Limited Two Years Warranty is effective for the original retail purchaser owns the product. This warranty terminates when the original retail purchaser sells or otherwise transfers the product to any other person. Each manufactured product must be installed following BF CAMPERS recommended fitment and installation procedures. Any customization or modification to the original product design, functionality, or use, either by said customer or by BF CAMPERS voids all warranty eligibility. It is the sole discretion of BF CAMPERS to determine warranty eligibility.


BF CAMPERS also sells products that compliment our product line. When those products are purchased through the BF CAMPERS website or store location, we will honor ALL ORIGINAL MANUFACTURERS WARRANTIES.


Subject to the limitations and exclusions described in this warranty, BF CAMPERS will remedy defects in materials or workmanship by repairing or replacing, at its option, a defective product without charge for parts or labor. In addition, BF CAMPERS may elect, at its option, not to repair or replace a defective product but rather issue to a purchaser a refund equal to the purchase price paid for the product or a credit to be used toward the purchase of a new BF CAMPERS product.


No warranty is given for defects caused by normal wear and tear, cosmetic rust, scratches, accidents, unlawful vehicle operation, products used for racing or competition, or modification of, or any types of repair of, a BF CAMPERS manufactured product.


The BF CAMPERS Warranty does not include the powder coated finish.


No warranty is given for defects resulting from conditions beyond BF CAMPERS control including, but not limited to, misuse, neglect, overloading, improperly maintained or failure to assemble, mount or use the product in accordance with BF CAMPERS written instructions or guidelines included with the product or implied use made available to the purchaser.


DISCLAIMER OF LIABILITY

REPAIR OR REPLACEMENT OF A DEFECTIVE PRODUCT OR THE ISSUANCE OF A REFUND OR CREDIT (AS DETERMINED BY BF CAMPERS) IS A PURCHASER’S EXCLUSIVE REMEDY UNDER THIS WARRANTY. DAMAGE TO A PURCHASER’S VEHICLE, CARGO AND/OR TO ANY OTHER PERSON OR PROPERTY IS EXCLUDED.

THIS WARRANTY IS EXPRESSLY MADE IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.


BF CAMPERS SOLE LIABILITY TO ANY PURCHASER IS LIMITED TO THE REMEDY SET FORTH ABOVE. IN NO EVENT WILL BF CAMPERS BE LIABLE FOR ANY LOST PROFITS, LOST SALES, OR FOR ANY CONSEQUENTIAL, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OR FOR ANY OTHER DAMAGES OF ANY KIND OR NATURE.


WARRANTY CLAIMS

For Warranty Repairs please CONTACT US with:


  • -Your name

  • -Your email address

  • -Order Number

  • -Reason for warranty claim

  • -Product code and name of Item returning for repair or replacement.


Once we enter your warranty claim in the system, you’ll get a RMA# (Return Merchandise Authorization number). When you receive your RMA#, please send the package to the address below.


When choosing a shipper to return warrantied products, keep in mind that BF CAMPERS cannot be held liable or responsible for items lost in transit. Please use a carrier that can provide tracking and insurance.


Please print your RMA clearly on the shipping label and the package. Thank you!

  

Please note that the purchaser may be responsible for the cost of mailing the product to BF CAMPERS.


*** WARNING: Neither the seller nor the manufacturer will be liable for any loss, damage, or injury directly or indirectly arising from the use of or inability to determine the use of these products. Before using, the user shall determine the suitability of the product(s) for its intended use(s), and the user shall assume all responsibility and risk in connection therewith.***